It is our endeavor to provide you with the best customer service possible hence we permit returns and exchanges within 14 business days of receiving the package but only in case of the following reasons. No other requests will be entertained aside from those mentioned below.
- Size Mismatch
- Wrong product received
- Damaged product received
You need to inform us within 48 hours of receiving the package on firstname.lastname@example.org, else the goods will be considered sold and no further requests will be entertained.
We do not offer merchandise exchanges on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, please reach out to us email@example.com within 48 hours of receiving the order.
Refunds on international orders include duties, taxes and tariffs when sent, and unfortunately, we cannot refund your original domestic and international shipping charges. We do not accept any returns if the product is dispatched to us after 14 days of receiving the shipment. So please make sure you report the matter to us and dispatch the product at the earliest once we accept the return request.
Kindly do not dispatch the products before receiving a “Return Accepted” confirmation email from us.
Few Ways to Exchange or Return Your Goods
- You need to inform us by email within 2 business days of receiving the parcel on firstname.lastname@example.org or call us on +91 9910428821 if we are not informed within 2 business days regarding a return, the merchandise is considered sold for good.
- Please await a mail confirmation from our end for initiating the return.
- In the mean time please seal the package properly and wait for mail for the address to send the courier.
- Please email us to inform us that you are sending the package back to us, with your order number as the subject line and tracking details in the body of the email.
- Once we receive the products it will take is 24-48 working hours for us to do a quality check and then we will call you or email you for an exchange.